I never thought I’d be writing this, but Dell (yes, Dell), is charging customers a monthly fee to have access to its United States-based customer service representatives.

The Washington Post reported on Thursday that the Computer maker is charging customers with a Dell account $12.95 per month to have access to an American agent or $99 per year for customers who purchase a new Computer from the company.

Those who don’t pay the sum will be contacting center agents in India or the Philippines. But before you begin your bellyaching, Dell is sweetening the pot: wait times are guaranteed to be 2 or fewer minutes!

Great. Thanks, Dell.

A Dell representative told the Post that the company has “heard from customers that it’s hard to understand a particular accent and that they couldn’t comprehend the instructions they were getting.” Because of that, the company has instituted the policy to “illustrate Dell’s commitment to customer choice.”

This mouthpiece (and Dell, for that matter) is kidding, right? The company is charging us for access to American customer support agents on products we bought from it that went wrong? What a joke.

…

source The Digital Home

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This entry was posted on Saturday, December 20th, 2008 at 2:01 am and is filed under Tech News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.